Terms of Service /Privacy Policy
How do I pay?
We have a client portal where payment is processed. If you did not onboard yourself
through the instant quote button on our website, we will create an account on your
behalf after you have spoken to a Woofie Scoop representative. We will then send
your login info to your email. The process to sign up is simple and takes under two
minutes. Inside of your portal account, you will have access to copies of all paid
invoices, records of past cleanups, and you can link your credit/debit card into the
secure platform. After you link your card, we will generate and pay invoices on your
behalf and send you receipts.
Note:
Your card will need to be linked to your account by the time we arrive at your home.
If your card is not connected by this time, we will attempt to contact you and knock
on your door. If no contact is made, we will reschedule your cleanup for the next
available date. Depending on the time of year, this could be weeks out. If you need
help connecting your card, we are always available at 503-901-5512 to help you over
the phone.
Do you bill monthly?
Yes: Billing occurs on the 1st of each month before services are provided. Payments
for initial or one-time cleanups are due on the day of your cleanup.
Note:
If you are on a bi weekly or once per month cleanup plan, you will be billed for the
following months’ services on the day of the initial cleanup.
Note:
You will be billed for the remainder of the month along with the initial cleanup if
engaging in recurring services!
Next payment is due the 1st of the following month.
If payment is not received before your first cleanup of the month you will be
removed from the service schedule until payment is processed. Services billed for
the month are non-refundable. If you choose to cancel, we are more than happy to
clean for the remainder of the month for you if needed.
Woofie Scoop uses the data we collect to operate our business, analyze performance,
and continue to provide 5-star service. By accepting the terms and conditions, you
give Woofie Scoop permission to use collected information for advertising and
marketing purposes. This may include sending promotional communications, targeting
advertising, and presenting you with relevant offers.
What time will you be at my home?
With respect to scheduling, we are unable to provide a time frame on your scoop day.
We have many yards to clean, and our routes are constantly being optimized for
efficiency. This also helps keep our rates low for you! Our routes run from around
7am to dark.
Communication is important and you will always receive notice via text when we are
on the way. We provide about 60 minutes notice, so you are properly informed of our
arrival. If you are at the beginning of our route, you will likely receive a 15-30
minute on the way text. We don’t want to bother you at 6am. Your scoop day will be
the same day each week. If your service day ever changes, we will always communicate
with you in advance.
Do I have to be home when you clean?
No, you do not have to be home when we clean. We simply ask for easy access to your
gate. We can also clean with the doggies in the yard as long as they are very
friendly. Our team loves all animals – it’s why we started Woofie Scoop! Once the
cleanup is completed, we will send a picture of your closed gate to your email on
file, so you have records of it.
Note: If our staff has never met your dogs before and you are home, please let the
technician know ahead of time that you will be letting the dogs out for an
introduction. We don’t want to startle anyone!
What Happens If my Service Day is on a Holiday?
Great question! If your service day falls on a major holiday, we will skip that
week’s cleanup and perform double dooty the following week. You will still be
charged due to 2 weeks of accumulated poo in the yard.
Do you disinfect your equipment?
Yes! We disinfect our equipment after each cleanup with an organic, kennel-grade
disinfectant to prevent the spread of germs.
Privacy Policy:
Protecting your private information is our priority. This Statement of Privacy
applies to woofiescoop.com, and Woofie Scoop LLC and governs data collection and
usage. For the purposes of this Privacy Policy, unless otherwise noted, all
references to Woofie Scoop LLC include woofiescoop.com, and Woofie Scoop. The Woofie
Scoop website is a Marketing & Promotions site. By using the Woofie Scoop website,
you consent to the data practices described in this statement.
Collection of your Personal Information
In order to better provide you with products and services offered, Woofie Scoop may
collect personally identifiable information, such as your:
First and Last Name
Mailing & Physical Address
E-mail Address
Phone Number
Information about your home such as gate locations, areas to be cleaned.
Information about your pets including names & birthdays.
If you purchase Woofie Scoop’s products and services, we collect billing and credit
card information. This information is used to complete the purchase transaction
Woofie Scoop may also collect anonymous demographic information, which is not unique
to you, such as your:
Age
Gender
Household Income
Locations
Please keep in mind that if you directly disclose personally identifiable
information or personally sensitive data through Woofie Scoop’s public message
boards, this information may be collected and used by others.
We do not collect any personal information about you unless you voluntarily provide
it to us. However, you may be required to provide certain personal information to us
when you elect to use certain products or services. These may include: (a)
registering for an account; (b) entering a sweepstakes or contest sponsored by us or
one of our partners; (c) signing up for special offers from selected third parties;
(d) sending us an email message; (e) submitting your credit card or other payment
information when ordering and purchasing products and services. To wit, we will use
your information for, but not limited to, communicating with you in relation to
services and/or products you have requested from us. We also may gather additional
personal or non-personal information in the future.
Use of your Personal Information
Woofie Scoop collects and uses your personal information to operate and deliver the
services you have requested.
Woofie Scoop may also use your personally identifiable information to inform you of
other products or services available from Woofie Scoop and its affiliates.
Sharing Information with Third Parties
Woofie Scoop does not sell, rent or lease its customer lists to third parties.
Woofie Scoop may, from time to time, contact you on behalf of external business
partners about a particular offering that may be of interest to you. In those cases,
your unique personally identifiable information (e-mail, name, address, telephone
number) is transferred to the third party. Woofie Scoop may share data with trusted
partners to help perform statistical analysis, send you email or postal mail,
provide customer support, or arrange for deliveries. All such third parties are
prohibited from using your personal information except to provide these services to
Woofie Scoop, and they are required to maintain the confidentiality of your
information.
Woofie Scoop may disclose your personal information, without notice, if required to
do so by law or in the good faith belief that such action is necessary to: (a)
conform to the edicts of the law or comply with legal process served on Woofie Scoop
or the site; (b) protect and defend the rights or property of Woofie Scoop; and/or
(c) act under exigent circumstances to protect the personal safety of users of
Woofie Scoop, or the public.
Woofie Scoop may utilize user information on 3rd party advertising platforms such as
google ads, Facebook ads, or other social media sites, and marketing channels.
Woofie Scoop may also conduct user surveys with 3rd party software with information
collected.
Opt-Out of Disclosure of Personal Information to Third Parties
In connection with any personal information we may disclose to a third party for a
business purpose, you have the right to know:
The categories of personal information that we disclosed about you for a business
purpose.
You have the right under the California Consumer Privacy Act of 2018 (CCPA) and
certain other privacy and data protection laws, as applicable, to opt-out of the
disclosure of your personal information. If you exercise your right to opt-out of
the disclosure of your personal information, we will refrain from disclosing your
personal information, unless you subsequently provide express authorization for the
disclosure of your personal information. To opt-out of the disclosure of your
personal information, email info@woofiescoop.com
Tracking User Behavior
Woofie Scoop may keep track of the websites and pages our users visit within Woofie
Scoop, in order to determine what Woofie Scoop services are the most popular. This
data is used to deliver customized content and advertising within Woofie Scoop to
customers whose behavior indicates that they are interested in a particular subject
area.
Automatically Collected Information
Information about your computer hardware and software may be automatically collected
by Woofie Scoop. This information can include: your IP address, browser type, domain
names, access times and referring website addresses. This information is used for
the operation of the service, to maintain quality of the service, and to provide
general statistics regarding use of the Woofie Scoop website
.
Use of Cookies
The Woofie Scoop website may use “cookies” to help you personalize your online
experience. A cookie is a text file that is placed on your hard disk by a web page
server. Cookies cannot be used to run programs or deliver viruses to your computer.
Cookies are uniquely assigned to you, and can only be read by a web server in the
domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save
you time. The purpose of a cookie is to tell the web server that you have returned
to a specific page. For example, if you personalize Woofie Scoop pages, or register
with Woofie Scoop site or services, a cookie helps Woofie Scoop to recall your
specific information on subsequent visits. This simplifies the process of recording
your personal information, such as billing addresses, shipping addresses, and so on.
When you return to the same Woofie Scoop website, the information you previously
provided can be retrieved, so you can easily use the Woofie Scoop features that you
customized.
You have the ability to accept or decline cookies. Most Web browsers automatically
accept cookies, but you can usually modify your browser setting to decline cookies
if you prefer. If you choose to decline cookies, you may not be able to fully
experience the interactive features of the Woofie Scoop services or websites you
visit.
Links
This website contains links to other sites. Please be aware that we are not
responsible for the content or privacy practices of such other sites. We encourage
our users to be aware when they leave our site and to read the privacy statements of
any other site that collects personally identifiable information.
Security of your Personal Information
Woofie Scoop secures your personal information from unauthorized access, use, or
disclosure. Woofie Scoop uses the following methods for this purpose:
SSL Protocol
When personal information (such as a credit card number) is transmitted to other
websites, it is protected through the use of encryption, such as the Secure Sockets
Layer (SSL) protocol.
We strive to take appropriate security measures to protect against unauthorized
access to or alteration of your personal information. Unfortunately, no data
transmission over the Internet or any wireless network can be guaranteed to be 100%
secure. As a result, while we strive to protect your personal information, you
acknowledge that: (a) there are security and privacy limitations inherent to the
Internet which are beyond our control; and (b) security, integrity, and privacy of
any and all information and data exchanged between you and us through this site
cannot be guaranteed.
Right to Deletion
Subject to certain exceptions set out below, on receipt of a verifiable request from
you, we will:
Delete your personal information from our records; and
Direct any service providers to delete your personal information from their records.
Please note that we may not be able to comply with requests to delete your personal
information if it is necessary to:
Complete the transaction for which the personal information was collected, fulfill
the terms of a written warranty or product recall conducted in accordance with
federal law, provide a good or service requested by you, or reasonably anticipated
within the context of our ongoing business relationship with you, or otherwise
perform a contract between you and us;
Detect security incidents, protect against malicious, deceptive, fraudulent, or
illegal activity; or prosecute those responsible for that activity;
Debug to identify and repair errors that impair existing intended functionality;
Exercise free speech, ensure the right of another consumer to exercise his or her
right of free speech, or exercise another right provided for by law;
Comply with the California Electronic Communications Privacy Act;
Engage in public or peer-reviewed scientific, historical, or statistical research in
the public interest that adheres to all other applicable ethics and privacy laws,
when our deletion of the information is likely to render impossible or seriously
impair the achievement of such research, provided we have obtained your informed
consent;
Enable solely internal uses that are reasonably aligned with your expectations based
on your relationship with us;
Comply with an existing legal obligation; or
Otherwise use your personal information, internally, in a lawful manner that is
compatible with the context in which you provided the information.
Children Under Thirteen
Swoop Scoop does not knowingly collect personally identifiable information from
children under the age of thirteen. If you are under the age of thirteen, you must
ask your parent or guardian for permission to use this website.
Opt-Out & Unsubscribe from Third Party Communications
We respect your privacy and give you an opportunity to opt-out of receiving
announcements of certain information. Users may opt-out of receiving any or all
communications from third-party partners of Woofie Scoop by contacting us here:
– Email: info@woofiescoop.com
– Phone: 503.901.5512
– Replying “Stop” to SMS messages.
E-mail Communications
From time to time, Woofie Scoop may contact you via email for the purpose of
providing announcements, promotional offers, alerts, confirmations, surveys, and/or
other general communication. In order to improve our services, we may receive a
notification when you open an email from Woofie Scoop or click on a link therein.
If you would like to stop receiving marketing or promotional communications via
email from Woofie Scoop, you may opt out of such communications by clicking the
“Unsubscribe” button.
SMS/Text Communications:
Users that receive a free quote on woofiescoop.com and provide their phone number
agree to receive calls and text message from Woofie Scoop, including for marketing
and promotional purposes.
Users may opt out of these messages in the future by replying “stop”
From time to time, Woofie Scoop may contact you via SMS/Text Message for the purpose
of providing announcements, promotional offers, alerts, confirmations, surveys,
and/or other general communication. In order to improve our services, we may receive
a notification when you open an SMS message from Woofie Scoop or click on a link
therein.
If you would like to stop receiving marketing or promotional communications via
email from Woofie Scoop, you may opt out of such communications by replying “stop”
to the SMS message or emailing us at info@woofiescoop.com to be removed.
External Data Storage Sites
We may store your data on servers provided by third party hosting vendors with whom
we have contracted.
Changes to this Statement
Woofie Scoop reserves the right to change this Privacy Policy from time to time. We
will notify you about significant changes in the way we treat personal information
by sending a notice to the primary email address specified in your account, by
placing a prominent notice on our website, and/or by updating any privacy
information. Your continued use of the website and/or services available after such
modifications will constitute your: (a) acknowledgment of the modified Privacy
Policy; and (b) agreement to abide and be bound by that Policy.
Contact Information
Woofie Scoop welcomes your questions or comments regarding this Statement of
Privacy. If you believe that Woofie Scoop has not adhered to this statement, please
contact Woofie Scoop at:
Woofie Scoop LLC
7033 N Commercial Ave
Portland, Oregon 97217
Email Address: info@woofiescoop.com
Telephone number:503.901.5512
Effective as of February 1, 2025
Either party may terminate service at any time.
Message & data rates may apply. Message frequency varies.
By initiating service, both parties agree to the above terms and responsibilities.